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Freshdesk Tools

Freshdesk Add Note To Ticket

Usa Freshdesk Add Note To Ticket con Freshdesk Tools mediante Aident Loadout. Revisa sus entradas, salidas, configuración, precio y riesgo antes de ejecutarla.

Action de escrituraNivel de riesgo 2 de 5Conexión con clave de API
Usar Freshdesk Add Note To Ticket

Descripción del proveedor

Tool to add a private or public note to an existing ticket in Freshdesk. Use when you need to add internal comments or public notes to a ticket. Notes can be private (agent-only) or public, and can include HTML content.

Precios y límites

Precio
Action gratuita
Pago unificado
No compatible actualmente

Entradas

  • bodystring
    Obligatorio
    The content of the note. Can contain plain text or HTML.
  • privateboolean
    Indicates whether the note is private (visible only to agents). Default: true
  • user_idinteger
    The ID of the user creating the note (useful for posting on behalf of another user).
  • ticket_idinteger
    Obligatorio
    The unique identifier of the ticket to add the note to.
  • notify_emailsarray
    Email addresses to notify about the note. IMPORTANT: Only accepts agent email addresses, not external contacts or non-agent users.

Salida observable

  • data
    Obligatorio
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Obligatorio
    Whether or not the action execution was successful or not

Skills que usan esta Action

Casos de uso relacionados

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Fuente oficial

Fuente del proveedor