Pagerduty Create Incident Record

Creates a new incident in PagerDuty with specified details and assignments. Use this endpoint when an event requires immediate attention from on-call teams. It supports comprehensive incident documentation, including priority, urgency, and conference bridge information. The 'inc…

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• Fromstring
  Email address of a valid user associated with the PagerDuty account. This is REQUIRED for incident creation. The user must have permissions to create incidents on the specified service. You can use the GET /users/me endpoint to get the current user's email, or provide any valid…
• incident__typestring
  Specifies the type of object being created. Always set to "incident" for incident creation. This field helps ensure API consistency and proper object handling.
• incident__titlestring
  A clear, descriptive title for the incident that helps responders quickly understand the issue. Best Practice Format: "<System/Service> - <Problem> - <Impact>" Examples: - "Production Database - CPU Usage 95% - Customer Queries Delayed" - "Payment API - 500 Error Rate >5% - Orde…
• incident__urgencystring
  Determines the immediacy of notifications and escalations. Options: - high: Immediate notifications, aggressive escalation - low: Respect service"s notification rules, standard escalation Choose based on: - Business impact - Time sensitivity - Service criticality - Customer impa…
• incident__body__typestring
  Specifies the type of body content
• incident__assignmentsarray
  List of users to assign to the incident. Maximum 10 assignees allowed. Important Notes: - Cannot be used with escalation_policy - Users must have access to the service - Assignments override default escalation - Order matters for primary/secondary
• incident__service__idstring
  Unique identifier for the PagerDuty service. Found in service settings or via API. Example: "PSVC123"
• incident__priority__idstring
  Unique identifier for the priority level. Example: "PRIO123"
• incident__body__detailsstring
  Comprehensive incident details in structured format. Recommended Structure: ``` CURRENT STATUS: [Brief description of current situation] IMPACT: - Business Impact: [Description] - User Impact: [Number of affected users/systems] - Revenue Impact: [If applicable] ACTIONS TAKEN: 1.…
• incident__incident__keystring
  Unique identifier for deduplicating incidents within a service. Best Practice Format: "<source>-<type>-<identifier>-<timestamp>" Examples: - "datadog-cpu-alert-prod-db1-1640995200" - "cloudwatch-memory-warning-cache-1640995200" - "synthetic-api-failure-payments-1640995200" Notes…
• incident__service__typestring
  Object type identifier. Always "service_reference" for service objects.
• incident__priority__typestring
  Object type for priority reference

• data

  Obligatorio
  Data from the action execution
• errorstring
  Error if any occurred during the execution of the action
• successfulboolean

  Obligatorio
  Whether or not the action execution was successful or not

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