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Zendesk Tools

Zendesk Create Custom Statuses

Usa Zendesk Create Custom Statuses con Zendesk Tools mediante Aident Loadout. Revisa sus entradas, salidas, configuración, precio y riesgo antes de ejecutarla.

Action de escrituraNivel de riesgo 2 de 5Conexión OAuth
Usar Zendesk Create Custom Statuses

Descripción del proveedor

Create a new custom ticket status in Zendesk. Custom statuses allow agents to define more granular ticket states beyond the default status categories. Use when you need to add custom ticket workflow states to better reflect your support process. Both `agent_label`, `status_categ…

Precios y límites

Precio
Action gratuita
Pago unificado
No compatible actualmente

Entradas

  • activeboolean
    Whether the custom status is active. Defaults to true. If false, the status is inactive and cannot be selected.
  • agent_labelstring
    Obligatorio
    The label displayed to agents when this custom status is shown. Maximum length is 48 characters.
  • descriptionstring
    Obligatorio
    The description explaining when an agent should select this custom ticket status.
  • end_user_labelstring
    Obligatorio
    The label displayed to end users (customers) when this custom status is shown. Maximum length is 48 characters.
  • status_categorystring
    Obligatorio
    The status category this custom status belongs to. Must be one of: 'new', 'open', 'pending', 'hold', 'solved'.
  • end_user_descriptionstring
    The description displayed to end users (customers) about this status.

Salida observable

  • data
    Obligatorio
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Obligatorio
    Whether or not the action execution was successful or not

Skills que usan esta Action

Casos de uso relacionados

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Fuente oficial

Fuente del proveedor