Utilisez Fireberry Create A Ticket avec Fireberry Tools via Aident Loadout. Vérifiez les entrées, sorties, la configuration, le tarif et le risque avant exécution.
Tool to create a new ticket (case) in Fireberry CRM. Use when you need to log customer issues, support requests, or service cases with detailed tracking information.
titleObligatoirestringTicket title (Primary field, required). This is the main identifier for the ticket.
owneridstringThe GUID of the system user who created the record, can also be set manually. Will be used for permissions.
accountidstringThe related account's GUID. Links this ticket to a specific account in the system.
contactidstringThe related contact's GUID. Links this ticket to a specific contact person.
statecodeintegerTicket state, such as open or closed (Picklist). Use integer code to set the current state of the ticket.
statuscodeintegerStatus (Picklist). Use integer code to set the detailed status of the ticket (e.g., new, in progress, on hold, resolved).
descriptionstringDescription of up to 4,000 characters. Provide detailed information about the ticket issue or request.
assignedtoidstringThe GUID of the system user the task is assigned to. Determines who is responsible for handling this ticket.
casetypecodeintegerTicket type (Picklist). Use integer code to categorize the type of ticket (e.g., question, problem, request).
prioritycodeintegerPriority (Picklist). Use integer code to set the urgency level of the ticket (e.g., low, medium, high, critical).
casesourcecodeintegerTicket source (Picklist). Use integer code to specify where the ticket originated (e.g., phone, email, web).
accountproductidstringThe related asset's GUID. Links this ticket to a specific asset or product.
dataObligatoireData from the action execution
errorstringError if any occurred during the execution of the action
successfulObligatoirebooleanWhether or not the action execution was successful or not
Connexion par clé API. Niveau de risque 2 sur 5.
Action gratuite
Aucune Skill publiée ne référence encore explicitement cette Action.