Utilisez Freshdesk Create Admin avec Freshdesk Tools via Aident Loadout. Vérifiez les entrées, sorties, la configuration, le tarif et le risque avant exécution.
Tool to create a new admin group in Freshdesk. Use when you need to create a new admin group with specific agents, escalation settings, and automatic assignment configuration.
nameObligatoirestringName of the admin group to create. Must be unique within your Freshdesk account.
agent_idsarrayList of agent IDs to be added to this group
descriptionstringDescription of the admin group
escalate_tointegerUser ID to escalate unassigned tickets to
unassigned_forstringTime duration before escalation triggers. Must be one of: '30m', '1h', '2h', '4h', '8h', '12h', '1d', '2d', '3d'
business_hour_idintegerID of the business hours configuration to associate with this group
auto_ticket_assignintegerEnables automatic ticket assignment. Set to 0 to disable or 1 to enable.
allow_agents_to_change_availabilitybooleanPermission flag for agents to change their availability
dataObligatoireData from the action execution
errorstringError if any occurred during the execution of the action
successfulObligatoirebooleanWhether or not the action execution was successful or not
Connexion par clé API. Niveau de risque 2 sur 5.
Action gratuite
Aucune Skill publiée ne référence encore explicitement cette Action.