Freshdesk Create Admin

Tool to create a new admin group in Freshdesk. Use when you need to create a new admin group with specific agents, escalation settings, and automatic assignment configuration.

Tarif

Action gratuite

Paiement unifié

Non pris en charge actuellement

• namestring

  Obligatoire
  Name of the admin group to create. Must be unique within your Freshdesk account.
• agent_idsarray
  List of agent IDs to be added to this group
• descriptionstring
  Description of the admin group
• escalate_tointeger
  User ID to escalate unassigned tickets to
• unassigned_forstring
  Time duration before escalation triggers. Must be one of: '30m', '1h', '2h', '4h', '8h', '12h', '1d', '2d', '3d'
• business_hour_idinteger
  ID of the business hours configuration to associate with this group
• auto_ticket_assigninteger
  Enables automatic ticket assignment. Set to 0 to disable or 1 to enable.
• allow_agents_to_change_availabilityboolean
  Permission flag for agents to change their availability

• data

  Obligatoire
  Data from the action execution
• errorstring
  Error if any occurred during the execution of the action
• successfulboolean

  Obligatoire
  Whether or not the action execution was successful or not

Aucun cas d’usage associé et vérifié pour le moment.