Freshdesk Create Admin Group

Tool to create a new admin-level support agent group in Freshdesk. Use when you need to create groups for organizing support agents and managing ticket routing at the admin level.

Tarif

Action gratuite

Paiement unifié

Non pris en charge actuellement

• namestring

  Obligatoire
  The name of the group. Must be unique within the Freshdesk account.
• typestring

  Obligatoire
  The type of group. Must be 'support_agent_group' for creating support agent groups.
• agent_idsarray
  Array of agent IDs who should be members of this group.
• descriptionstring
  A brief description of the group's purpose and responsibilities.
• escalate_tointeger
  ID of the group to which unassigned tickets should be escalated after the specified time period.
• unassigned_forstring
  Time period after which an unassigned ticket in the group should be escalated. Format examples: '30m', '1h', '2h', '8h', '1d'.

• data

  Obligatoire
  Data from the action execution
• errorstring
  Error if any occurred during the execution of the action
• successfulboolean

  Obligatoire
  Whether or not the action execution was successful or not

Aucun cas d’usage associé et vérifié pour le moment.