Utilisez Freshdesk Create Admin Group avec Freshdesk Tools via Aident Loadout. Vérifiez les entrées, sorties, la configuration, le tarif et le risque avant exécution.
Tool to create a new admin-level support agent group in Freshdesk. Use when you need to create groups for organizing support agents and managing ticket routing at the admin level.
nameObligatoirestringThe name of the group. Must be unique within the Freshdesk account.
typeObligatoirestringThe type of group. Must be 'support_agent_group' for creating support agent groups.
agent_idsarrayArray of agent IDs who should be members of this group.
descriptionstringA brief description of the group's purpose and responsibilities.
escalate_tointegerID of the group to which unassigned tickets should be escalated after the specified time period.
unassigned_forstringTime period after which an unassigned ticket in the group should be escalated. Format examples: '30m', '1h', '2h', '8h', '1d'.
dataObligatoireData from the action execution
errorstringError if any occurred during the execution of the action
successfulObligatoirebooleanWhether or not the action execution was successful or not
Connexion par clé API. Niveau de risque 2 sur 5.
Action gratuite
Aucune Skill publiée ne référence encore explicitement cette Action.