Freshdesk Create Admin Ticket Field

Tool to create a new custom ticket field in Freshdesk. Use when you need to add a new field definition for capturing additional ticket information (e.g., priority level, customer type, issue category). The field type can be text, number, dropdown, checkbox, date, or paragraph.

Tarif

Action gratuite

Paiement unifié

Non pris en charge actuellement

• typestring

  Obligatoire
  The field type. When using 'custom_dropdown', you must also provide the 'choices' parameter.
• labelstring

  Obligatoire
  The internal label for the ticket field. This is what agents see in the UI.
• choicesarray
  For dropdown fields, a list of choice objects with 'value' and 'position' keys. Required when field type is 'custom_dropdown'. Example: [{'value': 'Low', 'position': 1}, {'value': 'Medium', 'position': 2}]
• positioninteger
  Position of the field in the form. Lower numbers appear first. If not specified, the field is added at the end.
• customers_can_editboolean
  Whether customers can edit this field after ticket creation. Defaults to False.
• label_for_customersstring

  Obligatoire
  The customer-facing label for the ticket field. This is displayed to customers in the portal.
• required_for_agentsboolean
  Whether the field is required for agents when creating or updating tickets. Defaults to False.
• required_for_closureboolean
  Whether the field is required for ticket closure. Defaults to False.
• displayed_to_customersboolean
  Whether the field is displayed to customers in the support portal. Defaults to True.
• required_for_customersboolean
  Whether the field is required for customers when submitting tickets. Defaults to False.

• data

  Obligatoire
  Data from the action execution
• errorstring
  Error if any occurred during the execution of the action
• successfulboolean

  Obligatoire
  Whether or not the action execution was successful or not

Aucun cas d’usage associé et vérifié pour le moment.