Freshdesk Create Ticket

Utilisez Freshdesk Create Ticket avec Freshdesk Tools via Aident Loadout. Vérifiez les entrées, sorties, la configuration, le tarif et le risque avant exécution.

Action d'écritureNiveau de risque 2 sur 5Connexion par clé API

Utiliser Freshdesk Create Ticket

Description du fournisseur

Creates a new ticket in Freshdesk. REQUIRED FIELDS: - subject and description are always required - At least ONE requester identifier is REQUIRED: requester_id, email, phone, facebook_id, twitter_id, or unique_external_id CONDITIONAL REQUIREMENTS: - If phone is provided without…

Tarifs et limites

Tarif: Action gratuite
Paiement unifié: Non pris en charge actuellement

Entrées

namestring
Name of the requester
tagsarray
Tags that have been associated with the ticket
emailstring
Email address of the requester
phonestring
Phone number of the requester
due_bystring
Timestamp when the ticket is due to be resolved. Format: ISO 8601 (YYYY-MM-DDTHH:MM:SSZ).
sourcestring
Channel through which the ticket was created.
statusstring
Status of the ticket.
subjectstring
Obligatoire
Subject of the ticket. Must be a non-empty string.
group_idinteger
ID of the group to which the ticket has been assigned
prioritystring
Priority of the ticket.
cc_emailsarray
Email addresses added in the 'cc' field of the incoming ticket email
fr_due_bystring
Timestamp when the first response is due. Format: ISO 8601 (YYYY-MM-DDTHH:MM:SSZ).

Sortie observable

data
Obligatoire
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulboolean
Obligatoire
Whether or not the action execution was successful or not

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Skills qui utilisent cette Action

Cas d’usage associés

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Source officielle

Source du fournisseur