Freshdesk Tools
Freshdesk Create Ticket Outbound Email
Utilisez Freshdesk Create Ticket Outbound Email avec Freshdesk Tools via Aident Loadout. Vérifiez les entrées, sorties, la configuration, le tarif et le risque avant exécution.
Action d'écritureNiveau de risque 2 sur 5Connexion par clé API
Description du fournisseur
Tool to create a ticket by sending an outbound email to external recipients. Use when you need to initiate a support conversation via email. The ticket is automatically created with 'Closed' status and assigned to the sending agent to avoid unnecessary SLA timers.
Tarifs et limites
- Tarif
- Action gratuite
- Paiement unifié
- Non pris en charge actuellement
Entrées
- Recipient email address for the outbound emailemailstringObligatoire
- Subject line of the outbound emailsubjectstringObligatoire
- Priority level for the ticket created from this outbound email.prioritystringObligatoire
- Body content of the outbound email. Supports HTML formattingdescriptionstringObligatoire
- Email configuration ID to use for sending the outbound email. Can be obtained from GET /api/v2/email_configs endpointemail_config_idintegerObligatoire
Sortie observable
- Data from the action executiondataObligatoire
- Error if any occurred during the execution of the actionerrorstring
- Whether or not the action execution was successful or notsuccessfulbooleanObligatoire
Skills qui utilisent cette Action
Cas d’usage associés
Aucun cas d’usage associé et vérifié pour le moment.