Zendesk Create Custom Statuses

Create a new custom ticket status in Zendesk. Custom statuses allow agents to define more granular ticket states beyond the default status categories. Use when you need to add custom ticket workflow states to better reflect your support process. Both `agent_label`, `status_categ…

Tarif

Action gratuite

Paiement unifié

Non pris en charge actuellement

• activeboolean
  Whether the custom status is active. Defaults to true. If false, the status is inactive and cannot be selected.
• agent_labelstring

  Obligatoire
  The label displayed to agents when this custom status is shown. Maximum length is 48 characters.
• descriptionstring

  Obligatoire
  The description explaining when an agent should select this custom ticket status.
• end_user_labelstring

  Obligatoire
  The label displayed to end users (customers) when this custom status is shown. Maximum length is 48 characters.
• status_categorystring

  Obligatoire
  The status category this custom status belongs to. Must be one of: 'new', 'open', 'pending', 'hold', 'solved'.
• end_user_descriptionstring
  The description displayed to end users (customers) about this status.

• data

  Obligatoire
  Data from the action execution
• errorstring
  Error if any occurred during the execution of the action
• successfulboolean

  Obligatoire
  Whether or not the action execution was successful or not

Aucun cas d’usage associé et vérifié pour le moment.