Helpdesk Tools
HelpDesk est un système de gestion de tickets conçu pour simplifier l’assistance client en organisant et en gérant efficacement les demandes.
Utilisez Helpdesk Tools avec des agents IA
Aident Loadout permet à Claude Code, Codex, Cursor et aux autres agents compatibles d’appeler Helpdesk Tools. Choisissez parmi 14 Actions prises en charge. Examinez chaque exécution dans Audit.
Connectez Helpdesk Tools une fois via Aident Vault. Votre agent peut utiliser les Actions prises en charge sans recevoir les identifiants sous-jacents.
Catégorie
IntegrationTarifs et paiement
- Tarif
- Gratuit dans Loadout. Le fournisseur peut facturer l’utilisation d’un compte connecté personnellement.
- Paiement unifié
- Non pris en charge actuellement. Connectez un compte fournisseur si nécessaire.
Actions incluses
- Helpdesk List AgentsRetrieves all support agents (team members) in the HelpDesk account. Use this action to get a complete list of agents with their details including: - Agent profiles (name, email, avatar, job title) - Role assignments (owner, normal, viewer) - Team memberships - Status (active or…
- Helpdesk List Canned ResponsesTool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
- Helpdesk List Custom FieldsTool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
- Helpdesk List Email DomainsLists all email domains configured for the HelpDesk account. Returns a comprehensive list of all email domains set up in the HelpDesk account, including domain names, verification status, DNS records, and configuration flags. Email domains allow you to send and receive tickets v…
- Helpdesk List LicensesRetrieves all licenses (account configurations) for the authenticated HelpDesk account. A license represents a customer account and contains subscription information, global settings, default team/template assignments, and detected languages. Most accounts have one license. Use…
- Helpdesk List Reply AddressesLists all reply addresses configured in the HelpDesk account. Reply addresses are email addresses used to receive and respond to support tickets. Each reply address must be associated with a verified email domain and can be used as the "From" address when sending ticket response…
- Helpdesk List RulesTool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
- Helpdesk List SubscriptionsLists all billing subscriptions for the HelpDesk account, including active, expired, canceled, and future subscriptions. Subscriptions represent the currently selected plan (team or enterprise) and number of paid agent slots. Use this tool to retrieve subscription details includ…
- Helpdesk List TeamsLists all teams in the HelpDesk account. Returns a comprehensive list of all teams configured in the HelpDesk account, including team IDs, names, settings, reply addresses, and integration configurations. Teams are organizational units that group agents and manage ticket routing…
- Helpdesk List TicketsList all tickets from a specified silo with cursor-based pagination support. This tool retrieves tickets from the helpdesk system with flexible sorting and pagination. Use this when you need to retrieve tickets for monitoring, reporting, or processing. Key features: - Retrieves…
- Helpdesk List Trusted EmailsTool to retrieve a list of trusted email addresses or domains. Use when managing your spam whitelist after authenticating.
- Helpdesk List ViewsTool to list agent views. Use when you need to retrieve saved ticket views after authentication.
- Helpdesk List WebhooksLists all configured webhooks for the HelpDesk account. Webhooks allow you to receive real-time notifications about ticket events (creation, updates, status changes, assignments, etc.) sent as HTTP POST requests to your specified URLs. Use this action to view all active webhook…
- Helpdesk View AgentRetrieves comprehensive details for a specific agent in the HelpDesk system. Returns complete agent information including profile details, role assignments, team memberships, status, settings, and signature configuration. Use this action when you need detailed information about…
Sources du fournisseur
Apps associées pour agents IA
- Ably ToolsAbly est une plateforme de messagerie en temps réel qui aide les développeurs à créer des fonctionnalités en direct, notamment le chat et la synchronisation des données, avec une évolutivité mondiale et une grande fiabilité pour les applications modernes
- Abstract ToolsAbstract API propose une suite d’API permettant aux développeurs d’automatiser diverses tâches, notamment la validation et l’enrichissement des données.
- AbuseIPDB ToolsAbuseIPDB est un projet dédié à rendre Internet plus sûr en fournissant un référentiel centralisé permettant de signaler et de vérifier les adresses IP associées à des activités malveillantes.
- Abyssale ToolsAbyssale est une plateforme d’automatisation créative qui permet aux utilisateurs de générer des images, des vidéos, des GIF, des PDF et du contenu HTML5 par programmation, simplifiant ainsi la production de contenu visuel.