Aident Loadout के माध्यम से Freshdesk Tools के साथ Freshdesk Add Note To Ticket का उपयोग करें। चलाने से पहले इनपुट, आउटपुट, सेटअप, मूल्य और जोखिम देखें।
Tool to add a private or public note to an existing ticket in Freshdesk. Use when you need to add internal comments or public notes to a ticket. Notes can be private (agent-only) or public, and can include HTML content.
bodyआवश्यकstringThe content of the note. Can contain plain text or HTML.
privatebooleanIndicates whether the note is private (visible only to agents). Default: true
user_idintegerThe ID of the user creating the note (useful for posting on behalf of another user).
ticket_idआवश्यकintegerThe unique identifier of the ticket to add the note to.
notify_emailsarrayEmail addresses to notify about the note. IMPORTANT: Only accepts agent email addresses, not external contacts or non-agent users.
dataआवश्यकData from the action execution
errorstringError if any occurred during the execution of the action
successfulआवश्यकbooleanWhether or not the action execution was successful or not
API कुंजी कनेक्शन। जोखिम स्तर 2/5।
मुफ़्त Action
अभी कोई प्रकाशित Skills इस Action को स्पष्ट रूप से संदर्भित नहीं करती है।