Zendesk Create Side Conversation

Create a private side conversation on a Zendesk ticket. Side conversations are agent-to-agent communications that don't notify the customer. Use this action when you need to discuss a ticket privately with another agent, escalate to a specialist, or coordinate on sensitive issue…

मूल्य

मुफ़्त Action

एकीकृत भुगतान

अभी समर्थित नहीं

• toarray

  आवश्यक
  List of recipients for the side conversation. Each recipient must have at least one of: user_id, email, slack_channel_id, support_group_id, or msteams_channel_id. At least one recipient is required.
• bodystring

  आवश्यक
  Plain text body of the initial message. This is the main content of the side conversation that recipients will see.
• subjectstring
  Subject line for the side conversation. If not provided, a default subject may be used based on the parent ticket.
• html_bodystring
  HTML-formatted body of the initial message. If provided, this will be used instead of the plain text body for HTML-capable clients.
• ticket_idinteger

  आवश्यक
  The ID of the Zendesk ticket to attach the side conversation to
• external_idsobject
  Key-value external metadata to attach to the side conversation. Use this to store custom identifiers or tags from your external systems.
• attachment_idsarray
  List of attachment file IDs to include with the message. These must be IDs from previously uploaded attachments via the CreateSideConversationAttachment action.

• data

  आवश्यक
  Data from the action execution
• errorstring
  Error if any occurred during the execution of the action
• successfulboolean

  आवश्यक
  Whether or not the action execution was successful or not

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