Zendesk Create Zendesk Ticket Or Voicemail Ticket

Create a ticket in Zendesk via the voice/channel API endpoint. Use this action when you need to create tickets from phone calls, voicemails, or other voice channel interactions. Returns `ticket_id` and `ticket_url` for the created ticket. This endpoint is specifically for Zendes…

मूल्य

मुफ़्त Action

एकीकृत भुगतान

अभी समर्थित नहीं

• tagsarray
  Array of tags to apply to the ticket.
• statusstring
  The state of the ticket. Allowed values: 'new', 'open', 'pending', 'hold', 'solved', 'closed'.
• via_idinteger
  The via ID for the channel through which the ticket was created.
• subjectstring

  आवश्यक
  Short summary of the issue. Keep it concise (e.g. 'Cannot log in' or 'Voicemail from customer').
• group_idinteger
  The ID of the group to assign the ticket to.
• prioritystring
  Zendesk priority. Must be one of: 'urgent', 'high', 'normal', 'low'. Defaults to 'normal'.
• assignee_idinteger
  The ID of the agent to assign to the ticket.
• descriptionstring

  आवश्यक
  Long-form description / steps to reproduce. This becomes the initial comment on the ticket.
• external_idstring
  An external ID to link this ticket to records in another system.
• ticket_typestring
  The type of this ticket. Allowed values: 'problem', 'incident', 'question', 'task'.
• requester_idinteger
  The ID of the user requesting support. If provided, requester_name and requester_email are ignored.
• custom_fieldsarray
  Array of custom field objects with 'id' and 'value' properties.

• data

  आवश्यक
  Data from the action execution
• errorstring
  Error if any occurred during the execution of the action
• successfulboolean

  आवश्यक
  Whether or not the action execution was successful or not

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