Zendesk Update Custom Status

Update an existing custom ticket status in Zendesk. Custom ticket statuses allow you to define additional statuses beyond the standard statuses (new, open, pending, solved, closed) for your ticket workflow. Use this action when you need to: - Change the labels shown to agents or…

मूल्य

मुफ़्त Action

एकीकृत भुगतान

अभी समर्थित नहीं

• activeboolean
  If true, the custom status is set to active. If false, the custom status is deactivated.
• agent_labelstring
  The dynamic content placeholder or the label displayed to agents. Maximum length is 48 characters.
• descriptionstring
  The description of when the user should select this custom ticket status. Shown to agents.
• end_user_labelstring
  The dynamic content placeholder or the label displayed to end users. Maximum length is 48 characters.
• custom_status_idinteger

  आवश्यक
  The unique ID of the custom ticket status to update. You can find custom status IDs from the List Custom Ticket Statuses action or from the custom status URL in Zendesk admin.
• end_user_descriptionstring
  The description displayed to end users. Shown to customers.

• data

  आवश्यक
  Data from the action execution
• errorstring
  Error if any occurred during the execution of the action
• successfulboolean

  आवश्यक
  Whether or not the action execution was successful or not

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