Zendesk Update Zendesk Requests

Update a ticket request in Zendesk with a comment or collaborators. Use when you need to modify request fields like status, priority, or add comments after confirming the request ID. After updating, re-fetch via ZENDESK_GET_REQUESTS if downstream logic depends on current data.

मूल्य

मुफ़्त Action

एकीकृत भुगतान

अभी समर्थित नहीं

• tagsarray
  Tags to set on the request. Using this replaces all existing tags.
• solvedboolean
  Whether or not the request is solved. An end user can set this if 'can_be_solved_by_me' is true for that user.
• statusstring
  The state of the request after the update. Allowed values: 'new', 'open', 'pending', 'hold', 'solved', 'closed'.
• commentobject
  Comment object for adding a comment to the request.
• group_idinteger
  The ID of the group to assign the request to.
• prioritystring
  The priority of the request. Allowed values: 'urgent', 'high', 'normal', 'low'.
• request_idinteger

  आवश्यक
  The ID of the request to update. Find this ID from the request URL or from a list requests action.
• assignee_idinteger
  The ID of the agent to assign the request to. The agent must be a member of the group the request is assigned to.
• custom_fieldsarray
  Custom field values to set on the request. Each item should include 'id' (field ID) and 'value'.

• data

  आवश्यक
  Data from the action execution
• errorstring
  Error if any occurred during the execution of the action
• successfulboolean

  आवश्यक
  Whether or not the action execution was successful or not

अभी कोई सत्यापित संबंधित उपयोग मामला लिंक नहीं है।