Zendesk Update Zendesk Ticket

Tool to update a ticket in Zendesk. Use when you need to modify ticket fields like status, priority, or subject after confirming the ticket ID.

मूल्य

मुफ़्त Action

एकीकृत भुगतान

अभी समर्थित नहीं

• dataobject
  Optional raw ticket update object. Provide this to send fields under the 'ticket' wrapper directly. Alternatively, use the un-nested fields above.
• tagsarray
  Tags to set on the ticket. Using tags here replaces all existing tags.
• due_atstring
  Due date/time for task-type tickets (ISO 8601).
• statusstring
  Ticket status category. Allowed values: new, open, pending, hold, solved. Note: If your account has custom statuses enabled, use custom_status_id instead.
• subjectstring
  Ticket subject/title to set during update.
• group_idinteger
  The numeric ID of the group to assign the ticket to.
• metadataobject
  Custom metadata to attach to this update's audit (approximately up to 1 KB).
• prioritystring
  Ticket priority. Allowed values: urgent, high, normal, low. Values are case-sensitive.
• email_ccsarray
  Email CCs to add/remove. Each object includes user_id or user_email, optional user_name, and action ('put'|'delete').
• followersarray
  Followers to add/remove. Each object should include user_id or user_email, with optional action ('put'|'delete').
• ticket_idinteger

  आवश्यक
  ID of the ticket to update.
• assignee_idinteger
  The numeric ID of the agent to assign the ticket to. The agent must be a member of the group the ticket is assigned to. Use this parameter directly rather than passing through data to avoid 400 errors.

• data

  आवश्यक
  Data from the action execution
• errorstring
  Error if any occurred during the execution of the action
• successfulboolean

  आवश्यक
  Whether or not the action execution was successful or not

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