Freshdesk Add Note To Ticket

Tool to add a private or public note to an existing ticket in Freshdesk. Use when you need to add internal comments or public notes to a ticket. Notes can be private (agent-only) or public, and can include HTML content.

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• bodystring

  必須
  The content of the note. Can contain plain text or HTML.
• privateboolean
  Indicates whether the note is private (visible only to agents). Default: true
• user_idinteger
  The ID of the user creating the note (useful for posting on behalf of another user).
• ticket_idinteger

  必須
  The unique identifier of the ticket to add the note to.
• notify_emailsarray
  Email addresses to notify about the note. IMPORTANT: Only accepts agent email addresses, not external contacts or non-agent users.

• data

  必須
  Data from the action execution
• errorstring
  Error if any occurred during the execution of the action
• successfulboolean

  必須
  Whether or not the action execution was successful or not

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