Aident Loadout を通じて Freshdesk Tools の Freshdesk Add Note To Ticket を使用します。実行前に入力、出力、設定、料金、リスクを確認できます。
Tool to add a private or public note to an existing ticket in Freshdesk. Use when you need to add internal comments or public notes to a ticket. Notes can be private (agent-only) or public, and can include HTML content.
body必須stringThe content of the note. Can contain plain text or HTML.
privatebooleanIndicates whether the note is private (visible only to agents). Default: true
user_idintegerThe ID of the user creating the note (useful for posting on behalf of another user).
ticket_id必須integerThe unique identifier of the ticket to add the note to.
notify_emailsarrayEmail addresses to notify about the note. IMPORTANT: Only accepts agent email addresses, not external contacts or non-agent users.
data必須Data from the action execution
errorstringError if any occurred during the execution of the action
successful必須booleanWhether or not the action execution was successful or not
API キー接続。リスクレベル 2/5。
無料 Action
この Action を明示的に参照する公開 Skills はまだありません。