Freshdesk Create Admin Group

Tool to create a new admin-level support agent group in Freshdesk. Use when you need to create groups for organizing support agents and managing ticket routing at the admin level.

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• namestring

  必須
  The name of the group. Must be unique within the Freshdesk account.
• typestring

  必須
  The type of group. Must be 'support_agent_group' for creating support agent groups.
• agent_idsarray
  Array of agent IDs who should be members of this group.
• descriptionstring
  A brief description of the group's purpose and responsibilities.
• escalate_tointeger
  ID of the group to which unassigned tickets should be escalated after the specified time period.
• unassigned_forstring
  Time period after which an unassigned ticket in the group should be escalated. Format examples: '30m', '1h', '2h', '8h', '1d'.

• data

  必須
  Data from the action execution
• errorstring
  Error if any occurred during the execution of the action
• successfulboolean

  必須
  Whether or not the action execution was successful or not

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