Freshdesk Create Canned Response

Tool to create a new canned response in Freshdesk. Use when you need to create a reusable message template that agents can quickly insert into tickets.

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• titlestring

  必須
  The title/name of the canned response
• folder_idinteger
  ID of the folder to place the canned response in. If not provided, the canned response will be auto-assigned to a folder
• group_idsarray
  Array of group IDs that can access this canned response. Only applicable when visibility is set to 2 (specific groups)
• visibilityinteger

  必須
  Visibility of the canned response. 0 = Personal/Private (visible only to creator), 1 = All agents (visible to all agents in the account), 2 = Specific groups (visible to designated agent groups)
• content_htmlstring

  必須
  The HTML content of the canned response. This is the message template that will be inserted when the canned response is used

• data

  必須
  Data from the action execution
• errorstring
  Error if any occurred during the execution of the action
• successfulboolean

  必須
  Whether or not the action execution was successful or not

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