Aident Loadout を通じて Freshdesk Tools の Freshdesk Create Sla Policies を使用します。実行前に入力、出力、設定、料金、リスクを確認できます。
Tool to create a new SLA (Service Level Agreement) policy in Freshdesk. Use when you need to establish service level targets for ticket response and resolution times based on priority levels.
name必須stringName of the SLA policy
activebooleanWhether the SLA policy is active or not
sla_target必須objectSLA targets for all four priority levels with respond_within and resolve_within times in seconds
descriptionstringDescription of the SLA policy
applicable_to必須objectConditions defining where the SLA policy applies. At least one non-empty array (sources, group_ids, or product_ids) is required.
data必須Data from the action execution
errorstringError if any occurred during the execution of the action
successful必須booleanWhether or not the action execution was successful or not
API キー接続。リスクレベル 2/5。
無料 Action
この Action を明示的に参照する公開 Skills はまだありません。