Freshdesk Create Sla Policies

Tool to create a new SLA (Service Level Agreement) policy in Freshdesk. Use when you need to establish service level targets for ticket response and resolution times based on priority levels.

料金

無料 Action

統合支払い

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• namestring

  必須
  Name of the SLA policy
• activeboolean
  Whether the SLA policy is active or not
• sla_targetobject

  必須
  SLA targets for all four priority levels with respond_within and resolve_within times in seconds
• descriptionstring
  Description of the SLA policy
• applicable_toobject

  必須
  Conditions defining where the SLA policy applies. At least one non-empty array (sources, group_ids, or product_ids) is required.

• data

  必須
  Data from the action execution
• errorstring
  Error if any occurred during the execution of the action
• successfulboolean

  必須
  Whether or not the action execution was successful or not

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