Freshdesk Create Ticket

Creates a new ticket in Freshdesk. REQUIRED FIELDS: - subject and description are always required - At least ONE requester identifier is REQUIRED: requester_id, email, phone, facebook_id, twitter_id, or unique_external_id CONDITIONAL REQUIREMENTS: - If phone is provided without…

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• namestring
  Name of the requester
• tagsarray
  Tags that have been associated with the ticket
• emailstring
  Email address of the requester
• phonestring
  Phone number of the requester
• due_bystring
  Timestamp when the ticket is due to be resolved. Format: ISO 8601 (YYYY-MM-DDTHH:MM:SSZ).
• sourcestring
  Channel through which the ticket was created.
• statusstring
  Status of the ticket.
• subjectstring

  必須
  Subject of the ticket. Must be a non-empty string.
• group_idinteger
  ID of the group to which the ticket has been assigned
• prioritystring
  Priority of the ticket.
• cc_emailsarray
  Email addresses added in the 'cc' field of the incoming ticket email
• fr_due_bystring
  Timestamp when the first response is due. Format: ISO 8601 (YYYY-MM-DDTHH:MM:SSZ).

• data

  必須
  Data from the action execution
• errorstring
  Error if any occurred during the execution of the action
• successfulboolean

  必須
  Whether or not the action execution was successful or not

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