Freshdesk Create Ticket Outbound Email

Tool to create a ticket by sending an outbound email to external recipients. Use when you need to initiate a support conversation via email. The ticket is automatically created with 'Closed' status and assigned to the sending agent to avoid unnecessary SLA timers.

料金

無料 Action

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• emailstring

  必須
  Recipient email address for the outbound email
• subjectstring

  必須
  Subject line of the outbound email
• prioritystring

  必須
  Priority level for the ticket created from this outbound email.
• descriptionstring

  必須
  Body content of the outbound email. Supports HTML formatting
• email_config_idinteger

  必須
  Email configuration ID to use for sending the outbound email. Can be obtained from GET /api/v2/email_configs endpoint

• data

  必須
  Data from the action execution
• errorstring
  Error if any occurred during the execution of the action
• successfulboolean

  必須
  Whether or not the action execution was successful or not

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