Freshdesk Create Ticket Time Entry

Tool to create a time entry for a specific ticket in Freshdesk. Use when you need to log time spent working on a ticket. Time entries track work duration and can be marked as billable or non-billable for billing and reporting purposes.

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• notestring
  Description or comment about the work done during this time entry.
• agent_idinteger
  ID of the agent logging the time entry. If not provided, defaults to the authenticated agent.
• billableboolean
  Whether the time entry is billable. Set to true for billable time, false for non-billable time.
• ticket_idinteger

  必須
  The unique identifier of the ticket to create a time entry for.
• start_timestring
  Timestamp when the timer was started in ISO 8601 format (YYYY-MM-DDTHH:MM:SSZ) in UTC.
• time_spentstring

  必須
  Time spent in HH:MM format (e.g., '01:30' for 1 hour 30 minutes, '00:15' for 15 minutes). This is a required field.
• executed_atstring
  Timestamp when the work was executed in ISO 8601 format (YYYY-MM-DDTHH:MM:SSZ) in UTC. If not provided, defaults to current time.

• data

  必須
  Data from the action execution
• errorstring
  Error if any occurred during the execution of the action
• successfulboolean

  必須
  Whether or not the action execution was successful or not

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