Servicenow Create Incident

Creates a new incident record in ServiceNow with the provided details. Use this action when you need to log or report a new incident in ServiceNow, such as a service outage, system failure, or user-reported issue. The incident will be assigned a unique sys_id and incident number…

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• categorystring
  Category of the incident (e.g., 'network', 'hardware', 'software', 'database', 'inquiry').
• prioritystring
  Priority level of the incident. Valid values: 1 (Critical), 2 (High), 3 (Standard), 4 (Low), 5 (Planning). Higher priority values indicate lower urgency.
• caller_idstring
  sys_id of the user reporting the incident. Use the display name if sysparm_input_display_value is set to true.
• descriptionstring
  Detailed description of the incident. Include steps to reproduce, error messages, and any other relevant details.
• subcategorystring
  Subcategory of the incident, further classifying the issue within the selected category.
• short_descriptionstring

  必須
  Brief summary of the incident (required). This is a short description that identifies the incident.

• data

  必須
  Data from the action execution
• errorstring
  Error if any occurred during the execution of the action
• successfulboolean

  必須
  Whether or not the action execution was successful or not

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