Servicenow Create Incident1

Creates a new incident record in ServiceNow with the provided field values. Use this action when you need to log or report a new incident in ServiceNow IT Service Management. The created incident is returned with its sys_id and auto-generated incident number. This action specifi…

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• statestring
  ServiceNow incident state values
• activeboolean
  Whether the incident is active. Defaults to true for new incidents.
• impactstring
  ServiceNow impact levels - measures of business criticality
• cmdb_cistring
  Configuration Item (CI) in the CMDB that is affected.
• urgencystring
  ServiceNow urgency levels - measure of business criticality
• categorystring
  Category classification of the incident (e.g., 'Network', 'Hardware', 'Software', 'Database').
• commentsstring
  Additional comments about the incident, visible to end users.
• locationstring
  Location of the caller or affected service.
• prioritystring
  ServiceNow priority levels
• caller_idstring
  Person who reported or is affected by the incident. Can be a user sys_id or display value depending on sysparm_input_display_value setting.
• work_notesstring
  Internal work notes about the incident, not visible to end users.
• assigned_tostring
  Person primarily responsible for working this incident. Can be a user sys_id or display value.

• data

  必須
  Data from the action execution
• errorstring
  Error if any occurred during the execution of the action
• successfulboolean

  必須
  Whether or not the action execution was successful or not

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