Aident Loadout を通じて ServiceNow Tools の Servicenow Create Interaction を使用します。実行前に入力、出力、設定、料金、リスクを確認できます。
Creates a new interaction record in ServiceNow that can be linked to records in other tables (e.g., incidents, problems, cases). Use this action when you need to log or create an interaction between a customer and service desk, such as recording a phone call, chat session, email…
statestringCurrent state of the interaction (e.g., 'open', 'in_progress', 'closed', 'pending').
channelstringThe channel through which the interaction was initiated. Defaults to 'api' if not specified.
message必須stringThe main message or content of the interaction. This is a required field.
prioritystringPriority level of the interaction (e.g., '1' for critical, '2' for high, '3' for normal, '4' for low).
caller_idstringsys_id of the user who initiated the interaction. If not provided, the interaction will be created with the authenticated user's information.
table_name必須stringThe name of the table to link the interaction to (e.g., 'incident', 'problem', 'task', 'sn_customerservice_case'). This determines what record type the interaction is associated with.
assigned_tostringsys_id of the user to assign the interaction to.
assignment_groupstringsys_id of the group to assign the interaction to.
short_description必須stringA brief summary or title describing the interaction. This is a required field.
data必須Data from the action execution
errorstringError if any occurred during the execution of the action
successful必須booleanWhether or not the action execution was successful or not
API キー接続。リスクレベル 2/5。
無料 Action
この Action を明示的に参照する公開 Skills はまだありません。