Aident Loadout を通じて ServiceNow Tools の Servicenow Create Interaction Close を使用します。実行前に入力、出力、設定、料金、リスクを確認できます。
Closes an existing interaction record in ServiceNow by changing its state to closed. Use this action when you need to close or finalize an interaction that has been completed or resolved. This action changes the state of the interaction record to indicate that it is no longer ac…
statestringThe state to set for the interaction when closing. Typically this would be a closed state value (e.g., 'closed', 'resolved'). If not provided, the default closed state from the system will be used.
opened_forstringThe sys_id of the user or entity for whom the interaction was originally opened. This field is used to track and attribute the interaction. Example: '681ccaf9c0a8016400b98fa0d0232157'
interaction_id必須stringThe unique system ID (sys_id) of the interaction record to close. This is a 32-character hexadecimal string that uniquely identifies the interaction record. Example: '87e3c4fa837bf210dd2dc2dfeeaad397'
resolution_codestringCode indicating how the interaction was resolved. Common values include: 'resolved', 'escalated', 'transferred', 'cancelled'. This helps categorize the closure reason.
resolution_notesstringNotes documenting the resolution of the interaction. This field is used to provide details about how the interaction was handled and closed.
data必須Data from the action execution
errorstringError if any occurred during the execution of the action
successful必須booleanWhether or not the action execution was successful or not
API キー接続。リスクレベル 2/5。
無料 Action
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