Servicenow Create Interaction Close

Closes an existing interaction record in ServiceNow by changing its state to closed. Use this action when you need to close or finalize an interaction that has been completed or resolved. This action changes the state of the interaction record to indicate that it is no longer ac…

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• statestring
  The state to set for the interaction when closing. Typically this would be a closed state value (e.g., 'closed', 'resolved'). If not provided, the default closed state from the system will be used.
• opened_forstring
  The sys_id of the user or entity for whom the interaction was originally opened. This field is used to track and attribute the interaction. Example: '681ccaf9c0a8016400b98fa0d0232157'
• interaction_idstring

  必須
  The unique system ID (sys_id) of the interaction record to close. This is a 32-character hexadecimal string that uniquely identifies the interaction record. Example: '87e3c4fa837bf210dd2dc2dfeeaad397'
• resolution_codestring
  Code indicating how the interaction was resolved. Common values include: 'resolved', 'escalated', 'transferred', 'cancelled'. This helps categorize the closure reason.
• resolution_notesstring
  Notes documenting the resolution of the interaction. This field is used to provide details about how the interaction was handled and closed.

• data

  必須
  Data from the action execution
• errorstring
  Error if any occurred during the execution of the action
• successfulboolean

  必須
  Whether or not the action execution was successful or not

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