Aident Loadout を通じて Zendesk Tools の Zendesk Create Custom Statuses を使用します。実行前に入力、出力、設定、料金、リスクを確認できます。
Create a new custom ticket status in Zendesk. Custom statuses allow agents to define more granular ticket states beyond the default status categories. Use when you need to add custom ticket workflow states to better reflect your support process. Both `agent_label`, `status_categ…
activebooleanWhether the custom status is active. Defaults to true. If false, the status is inactive and cannot be selected.
agent_label必須stringThe label displayed to agents when this custom status is shown. Maximum length is 48 characters.
description必須stringThe description explaining when an agent should select this custom ticket status.
end_user_label必須stringThe label displayed to end users (customers) when this custom status is shown. Maximum length is 48 characters.
status_category必須stringThe status category this custom status belongs to. Must be one of: 'new', 'open', 'pending', 'hold', 'solved'.
end_user_descriptionstringThe description displayed to end users (customers) about this status.
data必須Data from the action execution
errorstringError if any occurred during the execution of the action
successful必須booleanWhether or not the action execution was successful or not
OAuth 接続。リスクレベル 2/5。
無料 Action
この Action を明示的に参照する公開 Skills はまだありません。