通过 Aident Loadout 使用 Freshdesk Tools 的 Freshdesk Create Admin Ticket Field。执行前查看输入、输出、设置、价格和风险。
Tool to create a new custom ticket field in Freshdesk. Use when you need to add a new field definition for capturing additional ticket information (e.g., priority level, customer type, issue category). The field type can be text, number, dropdown, checkbox, date, or paragraph.
type必填stringThe field type. When using 'custom_dropdown', you must also provide the 'choices' parameter.
label必填stringThe internal label for the ticket field. This is what agents see in the UI.
choicesarrayFor dropdown fields, a list of choice objects with 'value' and 'position' keys. Required when field type is 'custom_dropdown'. Example: [{'value': 'Low', 'position': 1}, {'value': 'Medium', 'position': 2}]
positionintegerPosition of the field in the form. Lower numbers appear first. If not specified, the field is added at the end.
customers_can_editbooleanWhether customers can edit this field after ticket creation. Defaults to False.
label_for_customers必填stringThe customer-facing label for the ticket field. This is displayed to customers in the portal.
required_for_agentsbooleanWhether the field is required for agents when creating or updating tickets. Defaults to False.
required_for_closurebooleanWhether the field is required for ticket closure. Defaults to False.
displayed_to_customersbooleanWhether the field is displayed to customers in the support portal. Defaults to True.
required_for_customersbooleanWhether the field is required for customers when submitting tickets. Defaults to False.
data必填Data from the action execution
errorstringError if any occurred during the execution of the action
successful必填booleanWhether or not the action execution was successful or not
API 密钥连接。风险等级 2/5。
免费操作
目前没有已发布技能明确引用此操作。