Freshdesk Create Ticket Outbound Email

Tool to create a ticket by sending an outbound email to external recipients. Use when you need to initiate a support conversation via email. The ticket is automatically created with 'Closed' status and assigned to the sending agent to avoid unnecessary SLA timers.

价格

免费操作

统一支付

暂不支持

• emailstring

  必填
  Recipient email address for the outbound email
• subjectstring

  必填
  Subject line of the outbound email
• prioritystring

  必填
  Priority level for the ticket created from this outbound email.
• descriptionstring

  必填
  Body content of the outbound email. Supports HTML formatting
• email_config_idinteger

  必填
  Email configuration ID to use for sending the outbound email. Can be obtained from GET /api/v2/email_configs endpoint

• data

  必填
  Data from the action execution
• errorstring
  Error if any occurred during the execution of the action
• successfulboolean

  必填
  Whether or not the action execution was successful or not

尚未关联经过验证的相关使用场景。