通过 Aident Loadout 使用 ServiceNow Tools 的 Servicenow Create Incident1。执行前查看输入、输出、设置、价格和风险。
Creates a new incident record in ServiceNow with the provided field values. Use this action when you need to log or report a new incident in ServiceNow IT Service Management. The created incident is returned with its sys_id and auto-generated incident number. This action specifi…
statestringServiceNow incident state values
activebooleanWhether the incident is active. Defaults to true for new incidents.
impactstringServiceNow impact levels - measures of business criticality
cmdb_cistringConfiguration Item (CI) in the CMDB that is affected.
urgencystringServiceNow urgency levels - measure of business criticality
categorystringCategory classification of the incident (e.g., 'Network', 'Hardware', 'Software', 'Database').
commentsstringAdditional comments about the incident, visible to end users.
locationstringLocation of the caller or affected service.
prioritystringServiceNow priority levels
caller_idstringPerson who reported or is affected by the incident. Can be a user sys_id or display value depending on sysparm_input_display_value setting.
work_notesstringInternal work notes about the incident, not visible to end users.
assigned_tostringPerson primarily responsible for working this incident. Can be a user sys_id or display value.
data必填Data from the action execution
errorstringError if any occurred during the execution of the action
successful必填booleanWhether or not the action execution was successful or not
API 密钥连接。风险等级 2/5。
免费操作
目前没有已发布技能明确引用此操作。