通过 Aident Loadout 使用 ServiceNow Tools 的 Servicenow Create Interaction。执行前查看输入、输出、设置、价格和风险。
Creates a new interaction record in ServiceNow that can be linked to records in other tables (e.g., incidents, problems, cases). Use this action when you need to log or create an interaction between a customer and service desk, such as recording a phone call, chat session, email…
statestringCurrent state of the interaction (e.g., 'open', 'in_progress', 'closed', 'pending').
channelstringThe channel through which the interaction was initiated. Defaults to 'api' if not specified.
message必填stringThe main message or content of the interaction. This is a required field.
prioritystringPriority level of the interaction (e.g., '1' for critical, '2' for high, '3' for normal, '4' for low).
caller_idstringsys_id of the user who initiated the interaction. If not provided, the interaction will be created with the authenticated user's information.
table_name必填stringThe name of the table to link the interaction to (e.g., 'incident', 'problem', 'task', 'sn_customerservice_case'). This determines what record type the interaction is associated with.
assigned_tostringsys_id of the user to assign the interaction to.
assignment_groupstringsys_id of the group to assign the interaction to.
short_description必填stringA brief summary or title describing the interaction. This is a required field.
data必填Data from the action execution
errorstringError if any occurred during the execution of the action
successful必填booleanWhether or not the action execution was successful or not
API 密钥连接。风险等级 2/5。
免费操作
目前没有已发布技能明确引用此操作。