Servicenow Create Interaction

Creates a new interaction record in ServiceNow that can be linked to records in other tables (e.g., incidents, problems, cases). Use this action when you need to log or create an interaction between a customer and service desk, such as recording a phone call, chat session, email…

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• statestring
  Current state of the interaction (e.g., 'open', 'in_progress', 'closed', 'pending').
• channelstring
  The channel through which the interaction was initiated. Defaults to 'api' if not specified.
• messagestring

  必填
  The main message or content of the interaction. This is a required field.
• prioritystring
  Priority level of the interaction (e.g., '1' for critical, '2' for high, '3' for normal, '4' for low).
• caller_idstring
  sys_id of the user who initiated the interaction. If not provided, the interaction will be created with the authenticated user's information.
• table_namestring

  必填
  The name of the table to link the interaction to (e.g., 'incident', 'problem', 'task', 'sn_customerservice_case'). This determines what record type the interaction is associated with.
• assigned_tostring
  sys_id of the user to assign the interaction to.
• assignment_groupstring
  sys_id of the group to assign the interaction to.
• short_descriptionstring

  必填
  A brief summary or title describing the interaction. This is a required field.

• data

  必填
  Data from the action execution
• errorstring
  Error if any occurred during the execution of the action
• successfulboolean

  必填
  Whether or not the action execution was successful or not

尚未关联经过验证的相关使用场景。