通过 Aident Loadout 使用 Zendesk Tools 的 Zendesk Create Custom Statuses。执行前查看输入、输出、设置、价格和风险。
Create a new custom ticket status in Zendesk. Custom statuses allow agents to define more granular ticket states beyond the default status categories. Use when you need to add custom ticket workflow states to better reflect your support process. Both `agent_label`, `status_categ…
activebooleanWhether the custom status is active. Defaults to true. If false, the status is inactive and cannot be selected.
agent_label必填stringThe label displayed to agents when this custom status is shown. Maximum length is 48 characters.
description必填stringThe description explaining when an agent should select this custom ticket status.
end_user_label必填stringThe label displayed to end users (customers) when this custom status is shown. Maximum length is 48 characters.
status_category必填stringThe status category this custom status belongs to. Must be one of: 'new', 'open', 'pending', 'hold', 'solved'.
end_user_descriptionstringThe description displayed to end users (customers) about this status.
data必填Data from the action execution
errorstringError if any occurred during the execution of the action
successful必填booleanWhether or not the action execution was successful or not
OAuth 连接。风险等级 2/5。
免费操作
目前没有已发布技能明确引用此操作。