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AppsDialpad ToolsDialpad Retrieve Coaching Stats V2
Dialpad Tools

Dialpad Retrieve Coaching Stats V2

The GetStatistics endpoint retrieves comprehensive statistics for various aspects of Dialpad usage, including calls, customer satisfaction (CSAT), dispositions, on-duty status, recordings, screen shares, texts, and voicemails. It offers flexible options for targeting specific us…

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Use Dialpad Retrieve Coaching Stats V2

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Inputs

  • group_bystring
    This param is only applicable when the stat_type is specified as call. For call stats, group calls by user per day (default), get total metrics by day, or break down by department and call center (office only).
  • is_todayboolean
    Whether or not the statistics are for the current day. NOTE: days_ago_start and days_ago_end are ignored if this is passed in.
  • timezonestring
    Timezone using a tz database name.
  • office_idinteger
    ID of the office to get statistics for. If a target_id and target_type are passed in this value is ignored and instead the target is used. Example: "5047447224311808".
  • stat_typestring
    Required
    The type of statistics to be returned. NOTE: if the value is "csat" or "dispositions", target_id and target_type must be specified.
  • target_idinteger
    The target"s id. Example: "5047447224311808".
  • export_typestring
    Required
    Whether to return aggregated statistics (stats), or individual rows for each record (records). NOTE: For stat_type "csat" or "dispositions", only "records" is supported.
  • target_typestring
    Target"s type.
  • days_ago_endinteger
    End of the date range to get statistics for. This is the number of days to look back relative to the current day. Used in conjunction with days_ago_start to specify a range.
  • coaching_teamboolean
    Whether or not the the statistics should be for trainees of the coach team with the given target_id.
  • coaching_groupboolean
    Whether or not the the statistics should be for trainees of the coach group with the given target_id.
  • days_ago_startinteger
    Start of the date range to get statistics for. This is the number of days to look back relative to the current day. Used in conjunction with days_ago_end to specify a range.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

Skills that use this Action

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