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AppsDynamics 365 ToolsDynamics365 Dynamicscrm Create Case
Dynamics 365 Tools

Dynamics365 Dynamicscrm Create Case

Creates a new case (incident) entity record in Dynamics CRM using the Web API.

Write actionRisk level 2 of 5OAuth connection
Use Dynamics365 Dynamicscrm Create Case

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Inputs

  • titlestring
    The subject or title of the case.
  • user_idstring
    The user's ID or 'me' for the authenticated user.
  • account_idstring
    A reference to the related account. Format: '/accounts(GUID)'
  • contact_idstring
    A reference to the related contact. Format: '/contacts(GUID)'
  • descriptionstring
    A detailed description of the issue or inquiry.
  • prioritycodeinteger
    The priority level of the case (e.g., 1 for Low, 2 for Normal, 3 for High).
  • caseorigincodeinteger
    The source of the case. Valid values: 1 (Phone), 2 (Email), 3 (Web).

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

Skills that use this Action

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No published Skills explicitly reference this Action yet.