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AppsDynamics 365 ToolsDynamics365 Dynamicscrm Update Case
Dynamics 365 Tools

Dynamics365 Dynamicscrm Update Case

Updates an existing case (incident) entity record in Dynamics CRM using the Web API.

Write actionRisk level 2 of 5OAuth connection
Use Dynamics365 Dynamicscrm Update Case

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Inputs

  • titlestring
    The subject or title of the case.
  • case_idstring
    Required
    The unique identifier (GUID) of the case to update.
  • user_idstring
    The user's ID or 'me' for the authenticated user.
  • statuscodeinteger
    The current status of the case (e.g., 1 for Active, 2 for In Progress, 3 for Resolved).
  • descriptionstring
    A detailed description of the issue or inquiry.
  • prioritycodeinteger
    The priority level of the case (e.g., 1 for High, 2 for Normal, 3 for Low).

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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