Fireberry Create A Ticket

• titlestring

  Required
  Ticket title (Primary field, required). This is the main identifier for the ticket.
• owneridstring
  The GUID of the system user who created the record, can also be set manually. Will be used for permissions.
• accountidstring
  The related account's GUID. Links this ticket to a specific account in the system.
• contactidstring
  The related contact's GUID. Links this ticket to a specific contact person.
• statecodeinteger
  Ticket state, such as open or closed (Picklist). Use integer code to set the current state of the ticket.
• statuscodeinteger
  Status (Picklist). Use integer code to set the detailed status of the ticket (e.g., new, in progress, on hold, resolved).
• descriptionstring
  Description of up to 4,000 characters. Provide detailed information about the ticket issue or request.
• assignedtoidstring
  The GUID of the system user the task is assigned to. Determines who is responsible for handling this ticket.
• casetypecodeinteger
  Ticket type (Picklist). Use integer code to categorize the type of ticket (e.g., question, problem, request).
• prioritycodeinteger
  Priority (Picklist). Use integer code to set the urgency level of the ticket (e.g., low, medium, high, critical).
• casesourcecodeinteger
  Ticket source (Picklist). Use integer code to specify where the ticket originated (e.g., phone, email, web).
• accountproductidstring
  The related asset's GUID. Links this ticket to a specific asset or product.

• data

  Required
  Data from the action execution
• errorstring
  Error if any occurred during the execution of the action
• successfulboolean

  Required
  Whether or not the action execution was successful or not

No verified related use cases are linked yet.

No published Skills explicitly reference this Action yet.