Fireberry Update A Ticket

• idstring

  Required
  The GUID of the ticket to update. This uniquely identifies the ticket record in Fireberry.
• titlestring

  Required
  Ticket title (Primary). This is the main identifier and description of the ticket.
• owneridstring
  The GUID of the system user who created the record, can also be set manually. Will be used for permissions.
• accountidstring
  The related account's GUID. Links the ticket to a specific customer account.
• contactidstring
  The related contact's GUID. Links the ticket to a specific person within the account.
• statecodeinteger
  Ticket state, such as open or closed (Picklist). Numeric code representing the lifecycle state of the ticket.
• statuscodeinteger
  Status (Picklist). Numeric code representing the detailed status of the ticket (e.g., in progress, waiting, resolved).
• descriptionstring
  Description of up to 4,000 characters. Detailed explanation of the ticket issue or request.
• assignedtoidstring
  The GUID of the system user the task is assigned to. Specifies who is responsible for resolving this ticket.
• casetypecodeinteger
  Ticket type (Picklist). Numeric code categorizing the type of ticket (e.g., question, problem, request).
• prioritycodeinteger
  Priority (Picklist). Numeric code indicating the urgency level of the ticket (e.g., low, medium, high, urgent).
• casesourcecodeinteger
  Ticket source (Picklist). Numeric code indicating how the ticket was created (e.g., phone, email, web form).

• data

  Required
  Data from the action execution
• errorstring
  Error if any occurred during the execution of the action
• successfulboolean

  Required
  Whether or not the action execution was successful or not

No verified related use cases are linked yet.

No published Skills explicitly reference this Action yet.