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AppsGleap ToolsGleap Create A New Ticket
Gleap Tools

Gleap Create A New Ticket

Create a new support ticket in Gleap with detailed information including title, description, type, priority, status, tags, and attachments. Supports custom metadata and sentiment tracking for comprehensive ticket management and customer feedback analysis.

Write actionRisk level 2 of 5API key connection
Use Gleap Create A New Ticket

Pricing and limits

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Aident LoadoutAident Playbook EditorOpen-CUAK

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Pricing
Free
Unified payment
Not currently supported

Inputs

  • tagsarray
    Tags for categorizing and organizing tickets
  • typestring
    Ticket type/category (e.g., 'BUG', 'FEATURE_REQUEST', 'QUESTION', 'FEEDBACK')
  • titlestring
    Required
    Ticket title (required)
  • statusstring
    Ticket status (e.g., 'OPEN', 'IN_PROGRESS', 'RESOLVED', 'CLOSED'). Defaults to 'OPEN' if not specified
  • dueDatestring
    Due date for ticket resolution in ISO 8601 format (e.g., '2026-02-15T10:00:00Z')
  • prioritystring
    Priority level: 'LOW', 'MEDIUM', or 'HIGH'. Helps prioritize ticket handling
  • sentimentstring
    User sentiment: 'positive', 'negative', or 'neutral'. Helps gauge customer satisfaction
  • customDataobject
    Custom metadata as key-value pairs (e.g., {'browser': 'Chrome', 'version': '120.0'})
  • attachmentsarray
    List of file attachments with name, URL, and MIME type
  • descriptionstring
    Detailed description of the ticket issue or request

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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