Create a new support ticket in Gleap with detailed information including title, description, type, priority, status, tags, and attachments. Supports custom metadata and sentiment tracking for comprehensive ticket management and customer feedback analysis.
tagsarrayTags for categorizing and organizing tickets
typestringTicket type/category (e.g., 'BUG', 'FEATURE_REQUEST', 'QUESTION', 'FEEDBACK')
titleRequiredstringTicket title (required)
statusstringTicket status (e.g., 'OPEN', 'IN_PROGRESS', 'RESOLVED', 'CLOSED'). Defaults to 'OPEN' if not specified
dueDatestringDue date for ticket resolution in ISO 8601 format (e.g., '2026-02-15T10:00:00Z')
prioritystringPriority level: 'LOW', 'MEDIUM', or 'HIGH'. Helps prioritize ticket handling
sentimentstringUser sentiment: 'positive', 'negative', or 'neutral'. Helps gauge customer satisfaction
customDataobjectCustom metadata as key-value pairs (e.g., {'browser': 'Chrome', 'version': '120.0'})
attachmentsarrayList of file attachments with name, URL, and MIME type
descriptionstringDetailed description of the ticket issue or request
dataRequiredData from the action execution
errorstringError if any occurred during the execution of the action
successfulRequiredbooleanWhether or not the action execution was successful or not
API key connection. Risk level 2 of 5.
Free Action
No published Skills explicitly reference this Action yet.