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AppsGleap ToolsGleap Generate Ticket Draft Reply
Gleap Tools

Gleap Generate Ticket Draft Reply

Tool to generate an AI-powered draft reply for a ticket. Use when you need to automatically create a contextual response based on the ticket content, similar tickets, and knowledge base articles. The AI analyzes the ticket and suggests an appropriate reply that can be reviewed a…

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Use Gleap Generate Ticket Draft Reply

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Inputs

  • ticketIdstring
    Required
    The unique identifier (ID) of the ticket to generate a draft reply for. This is a 24-character hexadecimal string.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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