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Gleap Tools

Gleap Get Statistics Facts

Tool to retrieve fact data for various statistics from Gleap. Use when you need statistical insights about tickets, AI interactions, help center engagement, or SLA performance for a specific time period.

Write actionRisk level 2 of 5API key connection
Use Gleap Get Statistics Facts

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Pricing
Free
Unified payment
Not currently supported

Inputs

  • skipinteger
    Number of records to skip for pagination. Use with limit for paginated results.
  • limitinteger
    Maximum number of records to return. Use with skip for pagination.
  • endDatestring
    End date for filtering statistics data. Use ISO 8601 format (YYYY-MM-DD or full timestamp). Only data up to this date will be included.
  • aggsTypestring
    Aggregation type for calculations. Supported values: 'MEDIAN' or 'AVERAGE'. Determines how metrics are calculated across time periods.
  • timezonestring
    Timezone for date calculations. Use standard timezone identifiers like 'America/New_York' or 'Europe/London'. Affects how date ranges are interpreted.
  • chartTypestring
    Required
    Type of fact data to retrieve. Determines what statistics are returned (e.g., NEW_TICKETS_COUNT for new ticket statistics, MEDIAN_TIME_TO_CLOSE for time-to-close metrics).
  • createdAtstring
    Filter by creation timestamp. Format and usage may vary based on API requirements.
  • groupedBystring
    Field to group statistics by. Allows segmentation of data by specific attributes.
  • startDatestring
    Start date for filtering statistics data. Use ISO 8601 format (YYYY-MM-DD or full timestamp). Only data from this date onwards will be included.
  • updatedAtstring
    Filter by update timestamp. Format and usage may vary based on API requirements.
  • groupIntervalstring
    Enumeration of time grouping intervals for statistics.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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