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Gleap Tools

Gleap Merge Tickets

Tool to merge multiple tickets into a single target ticket in Gleap. Use when you need to consolidate duplicate tickets or combine related tickets into one. You can either merge into an existing ticket by providing targetTicketId, or create a new ticket by setting shouldCreateNe…

Write actionRisk level 2 of 5API key connection
Use Gleap Merge Tickets

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Pricing
Free
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Not currently supported

Inputs

  • targetTicketIdstring
    The ID of the target ticket to merge into (required if shouldCreateNewTicket is false). This is the ticket that will contain all merged data. Must be a 24-character hexadecimal string.
  • shouldMergeTasksboolean
    Required
    Whether to merge tasks from all tickets. Set to true to combine tasks from the merged tickets, or false to keep only the target ticket's tasks.
  • ticketsToMergeIdsarray
    Required
    Array of ticket IDs to merge into the target ticket. These tickets will be merged and their data combined into the target ticket. Each ID is a 24-character hexadecimal string.
  • shouldMergeContactsboolean
    Required
    Whether to merge contact information from all tickets. Set to true to combine contacts from the merged tickets, or false to keep only the target ticket's contacts.
  • shouldCreateNewTicketboolean
    Required
    Whether to create a new ticket as the merge target. Set to true to create a new ticket for the merged data, or false to merge into an existing targetTicketId.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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