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Gleap Tools

Gleap Update A Ticket

Tool to update an existing ticket/bug in Gleap. Use when you need to modify ticket properties like status, priority, description, type, assigned user, tags, or other attributes. All fields except the ticket ID are optional - only provide the fields you want to update.

Write actionRisk level 2 of 5API key connection
Use Gleap Update A Ticket

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Aident LoadoutAident Playbook EditorOpen-CUAK

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Pricing
Free
Unified payment
Not currently supported

Inputs

  • idstring
    Required
    The unique identifier (ID) of the ticket to update. This is a 24-character hexadecimal string.
  • tagsarray
    Array of tag strings for categorizing and organizing tickets. Updates the ticket tags.
  • typestring
    Type of ticket (e.g., BUG, INQUIRY, FEATURE_REQUEST, CRASH). Updates the ticket type.
  • statusstring
    Status of the ticket (e.g., OPEN, INPROGRESS, TOTEST, DONE). Updates the current status of the ticket.
  • dueDatestring
    Due date for ticket resolution in ISO 8601 format (e.g., '2026-02-15T10:00:00Z'). Updates the due date.
  • snoozedboolean
    Whether the ticket is snoozed. Set to true to snooze or false to unsnooze.
  • archivedboolean
    Whether the ticket is archived. Set to true to archive or false to unarchive.
  • lexorankstring
    Lexorank position for ticket ordering. Used for custom sorting in kanban boards.
  • outboundstring
    Outbound reference or identifier. Updates the outbound field.
  • prioritystring
    Priority level: 'LOW', 'MEDIUM', or 'HIGH'. Updates the priority of the ticket.
  • descriptionstring
    Detailed description of the ticket/bug. Updates the description text.
  • duplicateOfstring
    ID of the ticket this is a duplicate of. Updates the duplicate reference.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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