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AppsRepairShopr ToolsRepairshopr Update Ticket
RepairShopr Tools

Repairshopr Update Ticket

Tool to update an existing ticket by ID in RepairShopr. Use when you need to modify ticket details such as status, priority, subject, or other fields. Requires 'Tickets - Edit' permission. Single-Customer Users can only update their own tickets.

Write actionRisk level 2 of 5API key connection
Use Repairshopr Update Ticket

Pricing and limits

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Aident LoadoutAident Playbook EditorOpen-CUAK

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Pricing
Free
Unified payment
Not currently supported

Inputs

  • idinteger
    Required
    ID of the ticket to update. Required path parameter. Single-Customer Users can only update their own tickets.
  • end_atstring
    End date and time for the ticket work (ISO 8601 format)
  • numberstring
    Custom ticket number
  • sla_idinteger
    Service Level Agreement ID to apply to this ticket
  • statusstring
    Current status of the ticket (e.g., New, In Progress, Waiting on Customer, Resolved)
  • subjectstring
    Subject or title of the ticket
  • user_idinteger
    ID of the technician or staff to assign to this ticket
  • due_datestring
    Due date for resolving the ticket (format: YYYY-MM-DD)
  • prioritystring
    Priority level of the ticket (e.g., '0 Urgent', '1 High', '2 Normal', '3 Low')
  • start_atstring
    Start date and time for the ticket work (ISO 8601 format)
  • tag_listarray
    List of tags to associate with the ticket
  • asset_idsarray
    List of asset IDs to associate with this ticket

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

Skills that use this Action

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