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Salesforce Tools

Salesforce Get Support Knowledge Articles

Retrieves user's visible knowledge articles and data categories from Salesforce Knowledge. Use when you need to access published, draft, or archived articles based on user permissions.

Write actionRisk level 2 of 5OAuth connection
Use Salesforce Get Support Knowledge Articles

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Inputs

  • sortstring
    Sort order for results (e.g., 'mostViewed').
  • topicsstring
    Filter articles by topics.
  • channelstring
    Specifies the visibility channel through which articles are accessed. Valid values: 'App' (internal app), 'Pkb' (public knowledge base), 'Csp' (customer portal), 'Prm' (partner portal).
  • page_sizeinteger
    Number of articles to return per page for pagination.
  • categoriesstring
    Filters articles by data category groups and categories. Format varies based on category structure.
  • page_numberinteger
    Page number for paginated results.
  • publish_statusstring
    Filter by publication status. Values: 'Draft', 'Online' (published), 'Archived'. Note: Requires 'Manage Articles' permission for 'Online' status. In API version 47.0+ with Lightning Knowledge, all statuses are returned by default.
  • accept_languagestring
    Language for the knowledge articles. Must be specified in HTTP header format (e.g., 'en-US', 'en-US,en;q=0.9'). This field is required by the Salesforce API.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

Skills that use this Action

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No published Skills explicitly reference this Action yet.