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Wati Tools

Wati Update Chat Status

Update the status of a chat/conversation in WATI Team Inbox. This action allows you to change the status of a customer's chat to help manage ongoing conversations. Available statuses: - OPEN: Active, two-way conversation - PENDING: Waiting for customer's response - SOLVED: Issue…

Write actionRisk level 2 of 5API key connection
Use Wati Update Chat Status

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Aident LoadoutAident Playbook EditorOpen-CUAK

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Free
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Inputs

  • ticket_statusstring
    Required
    The status to set for the chat. Allowed values: OPEN (active conversation), SOLVED (issue resolved), PENDING (waiting for customer response), BLOCK (prevent further communication).
  • whatsapp_numberstring
    Required
    The customer's WhatsApp phone number (e.g., '1234567890'). Must include country code without '+' or spaces.
  • channel_phone_numberstring
    The business channel phone number. Required for accounts with multiple WhatsApp numbers. Must include country code without '+' or spaces.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

Skills that use this Action

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