Wati Update Chat Status

Update the status of a chat/conversation in WATI Team Inbox. This action allows you to change the status of a customer's chat to help manage ongoing conversations. Available statuses: - OPEN: Active, two-way conversation - PENDING: Waiting for customer's response - SOLVED: Issue…

Write ActionRisk level 2 of 5API key connectionFree Action

Use Wati Update Chat Status

Owner App

Wati ToolsApp

Required inputs

Product

Aident Loadout Aident Playbook Editor Open-CUAK

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ticket_statusRequiredstring

The status to set for the chat. Allowed values: OPEN (active conversation), SOLVED (issue resolved), PENDING (waiting for customer response), BLOCK (prevent further communication).

whatsapp_numberRequiredstring

The customer's WhatsApp phone number (e.g., '1234567890'). Must include country code without '+' or spaces.

channel_phone_numberstring

The business channel phone number. Required for accounts with multiple WhatsApp numbers. Must include country code without '+' or spaces.

Observable output

dataRequired
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulRequiredboolean
Whether or not the action execution was successful or not

Setup and approval

API key connection. Risk level 2 of 5.

Pricing and limits

Free Action

Unified payment: Not currently supported

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