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AppsWhatsApp ToolsWhatsapp Configure Conversational Automation
WhatsApp Tools

Whatsapp Configure Conversational Automation

Configure conversational automation settings for a WhatsApp Business phone number. Sets up away messages, greeting messages, custom commands, and ice breaker prompts to automate customer interactions. Use this action to enable automated responses when your business cannot respon…

Write actionRisk level 2 of 5OAuth connection
Use Whatsapp Configure Conversational Automation

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Inputs

  • promptsarray
    List of conversation prompts (ice breakers) up to 3 items. Each prompt must be 1-80 characters. These guide customers with suggested conversation starters.
  • commandsarray
    List of bot commands (up to 30) for automated responses. Each command has a name and description. Use this to define custom commands users can trigger.
  • phone_number_idstring
    Required
    The Meta-assigned numeric ID for the WhatsApp Business phone number (e.g., '1234567890123456'). Get this from the WHATSAPP_GET_PHONE_NUMBERS action.
  • enable_welcome_messageboolean
    Whether to enable the welcome message for new conversations. When enabled, the first message from a customer will trigger an automated greeting.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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