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Zendesk Tools

Zendesk Create Automation

Create a new automation in Zendesk. Automations are business rules that automatically perform actions on tickets when certain conditions are met. Automations run server-side and don't require user interaction. Use this action when you need to: - Automatically assign tickets base…

Write actionRisk level 2 of 5OAuth connection
Use Zendesk Create Automation

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Inputs

  • titlestring
    Required
    The title/name of the automation. Must be unique among all automations.
  • activeboolean
    Whether the automation is active and will execute. Set to false to create a draft automation.
  • actionsarray
    List of actions the automation will perform when triggered. Each action specifies a field to modify and the value to set.
  • positioninteger
    The position of the automation which specifies the order it will be executed. Lower numbers execute first. If not specified, the automation is added to the end.
  • conditionsobject
    Required
    The conditions that must be met for the automation to execute. At least one 'all' condition must reference a time-based field (created_at, updated_at, etc.) or check: status, type, group_id, assignee_id, or requester_id. Omitting it would post `{"all": [], "any": []}` to Zendesk…

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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