Create a new custom ticket status in Zendesk. Custom statuses allow agents to define more granular ticket states beyond the default status categories. Use when you need to add custom ticket workflow states to better reflect your support process. Both `agent_label`, `status_categ…
activebooleanWhether the custom status is active. Defaults to true. If false, the status is inactive and cannot be selected.
agent_labelRequiredstringThe label displayed to agents when this custom status is shown. Maximum length is 48 characters.
descriptionRequiredstringThe description explaining when an agent should select this custom ticket status.
end_user_labelRequiredstringThe label displayed to end users (customers) when this custom status is shown. Maximum length is 48 characters.
status_categoryRequiredstringThe status category this custom status belongs to. Must be one of: 'new', 'open', 'pending', 'hold', 'solved'.
end_user_descriptionstringThe description displayed to end users (customers) about this status.
dataRequiredData from the action execution
errorstringError if any occurred during the execution of the action
successfulRequiredbooleanWhether or not the action execution was successful or not
OAuth connection. Risk level 2 of 5.
Free Action
No published Skills explicitly reference this Action yet.