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AppsZendesk ToolsZendesk Create Custom Statuses
Zendesk Tools

Zendesk Create Custom Statuses

Create a new custom ticket status in Zendesk. Custom statuses allow agents to define more granular ticket states beyond the default status categories. Use when you need to add custom ticket workflow states to better reflect your support process. Both `agent_label`, `status_categ…

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Use Zendesk Create Custom Statuses

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Inputs

  • activeboolean
    Whether the custom status is active. Defaults to true. If false, the status is inactive and cannot be selected.
  • agent_labelstring
    Required
    The label displayed to agents when this custom status is shown. Maximum length is 48 characters.
  • descriptionstring
    Required
    The description explaining when an agent should select this custom ticket status.
  • end_user_labelstring
    Required
    The label displayed to end users (customers) when this custom status is shown. Maximum length is 48 characters.
  • status_categorystring
    Required
    The status category this custom status belongs to. Must be one of: 'new', 'open', 'pending', 'hold', 'solved'.
  • end_user_descriptionstring
    The description displayed to end users (customers) about this status.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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